OTRS Group

OTRS Group is the creator of the OTRS product suite and offers consulting, software development, support and managed services for OTRS. Today, OTRS Group has offices in North America, Europe, Asia and Latin America.


Quick Facts about OTRS Group

  • Creator and source code owner of OTRS
  • Provides global implementation and consulting services
  • Offers customized solution development services
  • Delivers up to 24×7 support
  • More than 400 global customers
  • 70 employees worldwide

10 years of OTRS – 10 years state-of-the-art software – 10 years excellent and flexible service management

In September 2013 the OTRS Group celebrated its 10th anniversary. A good reason to look back on how everything began and where we are standing today.

Part 1: How everything started

Part 2: Milestones of the software

Part 3: Our employees

Part 4: Our subsidiaries

Part 5: Present and future





Stay up to date.

About us



The heads behind OTRS.




You are looking for a new challenge? Welcome at OTRS Group !


Investor Relations



You believe in us? Then invest in OTRS Group.




Get to know us and OTRS in a face to face conversation.

Location and Partners



You can reach us around the globe: Either in our subsidaries or in contact with our partners.