Recorded Webinars

Watch and learn while our experts take you through OTRS

We cover everything from Help Desk functionality to ITIL best practices - our recorded webinars are a great way to learn more about what OTRS has to offer.

Building a Smart Help Desk Part 1: Think Before You Act

Part 1 in a 3-part series. A well-designed solution starts with a well thought out plan. We'll share the key areas to take into consideration and walk you through the basic design elements to make smart decisions for your...

Building a Smart Help Desk Part 2: Make It Happen

Part 2 in a 3-part series. Everything related to installation and configuration of OTRS including: hardware and software requirements and compatibility, configuration tips and best practices, and typical pitfalls of new users and...

Building a Smart Help Desk Part 3: Extend Your Reach

OTRS can be as simple or extensive as you need. Learn about available modules (such as FAQ, Survey, Time Accounting) and integrations (such as Nagios) that extend the power and flexibility of OTRS, why and when to use them, and...

Webinar: EDU on a Budget: Cut Costs and Boost Productivity with an Open Source Solution

Watch this recording and hear first hand how Sitka School District (SSD, www.ssd.k12.ak.us) and Washington State University (WSU, www.wsu.edu/) saved time, money and headaches by streamlining IT processes with OTRS Help Desk.