In mature markets, which are moving towards exceptionally high standards of quality, there is essentially just one point of difference over the competition: excellent service. OTRS AG, based in Bad Homburg, supports over 100,000 installations worldwide in optimizing their service offerings, increasing customer satisfaction while helping them to reduce costs. The company is the world's largest manufacturer and service provider for the Open Ticket Request System (OTRS) - The Leading Open Source Service Innovation Suite. OTRS AG is global market leader with worldwide over 1,100,000 downloads.

The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. OTRS is available in 32 languages, enabling multi-national corporations to consolidate their service operations into a single, unified solution.

The OTRS group consists of OTRS AG and its five subsidiaries in the US, Mexico, the Netherlands, Malaysia and Hong Kong.

OTRS AG has been listed on the Open Market at the Frankfurt Stock Exchange since 2009. OTRS is used by industry leaders such as NASA, Siemens, Nokia and Toshiba. For more information on OTRS products and services, please visit www.otrs.com.

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