December 14, 2011

OTRS Highlights in 2011

2011 has been another great year for OTRS Group - we opened subsidiaries in Hong Kong and Malaysia, added partners all around the globe, expanded our training resources, brought OTRS OnDemand to the German language market, unveiled Feature Add-Ons, the Generic Interface, and OTRS 3.1 Beta, and launched OTRS Cloud Editions. Like we said, it's been a good year; continue reading to get the details!

 

Where We've Been in 2011:

Product News:

We introduced Feature Add Ons - powerful new OTRS features for Service Subscription customers. OTRS 3.1 Beta is now available, featuring the new Generic Interface which allows integration with solutions like SAP, FusionInventory and SugarCRM. See a video overview of OTRS 3.1 Beta here. We also brought OTRS OnDemand to the German language marketplace.

Subsidiaries and Partners:

OTRS expands with subsidiaries in Malaysia and Hong Kong, and partners in Japan, Italy, Costa Rica and Venezuela.

Training Resources:

We have built up some great training resources over the last year. Check out our OTRS Tips & Tricks series, OTRS Basic Training documents, and Building a Smart Help Desk webinar series. 

OTRS Cloud Editions:

The newly launched OTRS Cloud Editions give you all the benefits of vendor supported OTRS Help Desk, and OTRS ITSM, without the drawbacks of managing your own servers. 

 
 
 

Sneak Peek at 2012

OTRS will release version 3.1 of Help Desk and ITSM, bringing major new capabilities that enhance the Agent experience, improve the management of information in a ticket, and simplify and enhance the ability of OTRS to connect with other applications. We also look forward to introducing many new Feature Add Ons. We are going to expand the range of Cloud Editions as more OTRS customers want to move their systems out of their data centers and into the Cloud. And finally, we are looking to grow our services with innovative new offerings like the OTRS Academy and Application Administration.

Thanks for Supporting Us!

The entire OTRS Team would like to extend our thanks to you for supporting OTRS and helping us to develop the best Help Desk and IT Service Management product on the market! We couldn't have done it without you!


Warm Regards,

The OTRS Team