Pink Elephant is the world's largest gathering of ITSM and ITIL dedicated professionals, and OTRS Incorporated will be at this year's event in Las Vegas February 19th - 22nd to meet and greet customers, prospective customers and friends. Stop by and say Hello and meet us for a personal guided tour of the new OTRS 3.1 release, along with the full ITSM product. We look forward to seeing you there!

OTRS has a present for you this Valentine's Day: we're bringing you the stable release of OTRS 3.1. with two major new features - the Generic Interface and Dynamic Fields. The stable release will be available for download on February 14th. Changes to the beta version include dramatically improved HTML rendering performance (for pages with a large amount of data) and a ticket connector, allowing the use of OTRS as a web service for ticket handling. Also new are the translations into Japanese, Serbian and Polish. OTRS ITSM 3.1 will be released at the same date, but OTRS Help Desk 3.1. is required for installation.

Ivycorp

With its communication solution "Ivytalk", Ivycorp helps its customers to channel, synchronize, and control group communication. The problem was, Ivyvorp had a lot of requests for their services, and just one email inbox to handle them. Learn how OTRS filled the gap to keep Ivycorp in touch and on time with their customers. Read more...

The Portuguese ministry of Foreign Affairs

The Portuguese ministry of Foreign Affairs recently established OTRS Help Desk for its worldwide IT Service Desk, to replace their old and confusing e-mail system. They needed a light, web-based platform, accessible through VPN by offices located in several parts of the world. Learn why OTRS was the perfect fit. Read more...

Upcoming Partner Certification in São Paulo, Brazil from March 12 - 16, 2012

OTRS Group invites System Integrators operating in the LATAM (Latin America) markets to join in the OTRS Partner Program and make OTRS, the world's leading open source service management solution, part of their own success story.

Get the details here!

This new feature, available to Subscription Customers of OTRS, allows linking Tickets in a Master/Slave relation where Slave-Tickets also inherits changes made to the Master Ticket.

Example scenario: Let's say you do support for an ISP service desk. Due to a broken line, many users report problems with their internet access. Using the MasterSlave feature, all of these user tickets can be closed by simply closing the master problem ticket when the broken line is fixed. See a video of this feature.