October 25, 2011

NEW: OTRS Cloud Editions

Save money with Software-as-a-Service

OTRS offers a tailored Software-as-a-Service package for implementation, management and administration of OTRS Help Desk and OTRS ITSM.

OTRS Cloud Editions combine the benefits of best-practice consulting, a fully managed OTRS system in the Cloud, a Service Subscription, and an OTRS Application Administration service. They are intended for companies who want to use OTRS for their customer service, while also freeing up resources and cutting costs for implementation, IT infrastructure, license fees, system operation, and functional application administration. Keep control of your customer data and remain flexible with Pack&Go, a built-in exit strategy that allows you to export the data and system configuration to your locally operated OTRS On-Premise.

Benefits

Rapid implementation
Low monthly service fees
Scalability and highly integrative
Exclusive access to powerful OTRS Feature Add-Ons
OTRS Application Administrations service

Savings

Investment in IT Infrastructure
Resources for operation
Resources for application administration
OTRS Administrator Training up to: $ 9,600 / 7.500 EUR
Consulting discount up to: $ 900 / 1.220 EUR

More information about the OTRS Cloud Editions

OTRS Cloud Edition Service Plans

Comparison: OTRS Cloud Editions vs. OTRS On-Premise

Read the Press Release

OTRS Basic Training Series - Part 4 Ready for Download!

Part 4 of the OTRS Basic Training series is ready for download! The Basic Training series helps you take full advantage of the power of OTRS. It is a simple visual guide that answers your most common questions.

Download the series in PDF format:

Introduction to OTRS Terminology
OTRS Front Ends, and Agent Front-End Views
OTRS Ticket Creation, and Ticket Management
OTRS Full Text Search, and OTRS Knowledge Base (FAQ) - NEW!
Reporting in OTRS, and the Survey Module - Coming Soon!

Feature Add On Spotlight: Multi-Level Service Selection

This new feature, available to Subscription Customers of OTRS, introduces an enhanced Service selection used by agents and customers during initial ticket creation. For organizations with lengthy service catalogs, or nested groupings of sub-services associated with a high-level service, Multi-Level Service Selection greatly simplifies and streamlines the definition of Service for the agent. Watch a short video that illustrates the use of this new feature, and contact sales should you be interested in installing this in your environment.

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