OTRS Group is pleased to introduce our OTRS Basic Training series. Covering fundamental subjects including ticket management, search, FAQ, survey and reporting, the OTRS Basic Training series helps users take full advantage of the power of OTRS with a simple visual guide that answers the most common questions that arise when starting with OTRS.

This 5 part series, released in PDF format, will cover:

1. Introduction to OTRS Terminology - Download Parts 1 & 2
2. OTRS Front Ends, and Agent Front-End Views - Download Parts 1 & 2
3. OTRS Ticket Creation, and Ticket Management - Download Part 3
4. OTRS Full Text Search, and OTRS Knowledge Base (FAQ) - Coming Soon!
5. Reporting in OTRS, and the Survey Module - Coming Soon!

The OTRS engineering team is continuously innovating, adding new functionality to OTRS in response to customer requests. Many of these new features are now available as Feature Add Ons, provided at low-cost or no-cost to Subscription Customers. Read more or watch a video to see these new capabilities in action.

Gain technical insights from OTRS consultants and insiders who share new ideas and information about OTRS. You'll find information about new developments, plug-ins, coding, and more. Visit the community blog

Partner Certification for Latinamerica (LATAM)

Location: Mexico City D.F
Date: Oct 17 - 21, 2011

Cupertino, CA - Sep 28, 2011 - OTRS (www.otrs.com), today announced a new OTRS certified systems integration partner. IKS Srl from Padova, Italy received certification in Nuremberg in September. Read more

Get the latest updates, news and chatter about OTRS on our Twitter feed. Follow OTRSUSA, stay up to date, and share your views with other OTRS users.

Check out the OTRS Tips and Tricks archive for a collection of great how-to articles on the configuration and use of OTRS.

Visit the Recorded Webinars section of our website for some great learning resources.

Try OTRS OnDemand!

Try out the SaaS Help Desk offering from OTRS, free of charge for the first 21 days.