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Press Releases
OTRS Help Desk 3.0 drives MAN's Facility Management at full speedCupertino, CA - April 24, 2012 The OTRS Group has convinced MAN Truck & Bus AG of their services performing a professional upgrade to OTRS Help Desk 3.0. The international supplier of commercial vehicles and transport solutions uses the Help Desk system for their order coordination in the area of Facility Management. Read more |
OTRS Certifies New Partners in Brazil and PortugalCupertino, CA - March 27, 2012 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL® V3 compatible IT Service Management (ITSM) solutions, today announces new OTRS certified systems integration partners in South America and Southern Europe. Read more |
OTRS Group Announces the Release of OTRS Help Desk 3.1 and OTRS ITSM 3.1 with new Generic InterfaceCupertino, CA, February 14, 2012 +++ The OTRS Group announces the releases of OTRS Help Desk 3.1 and OTRS ITSM 3.1 today, available for immediate download. Read more |
Ivycorp boosts service desk performance and flexibility with OTRS Help DeskCupertino, CA., February, 8, 2012 - The OTRS Group today announced that Ivycorp, a technology business based in Washington State, chose OTRS Help Desk to improve their customer service performance. Read more |
OTRS Certifies New Partners in Costa Rica and VenezuelaMexico City, D.F. November 29, 2011 - OTRS expands worldwide network of partnerships with Información y Tecnología de Centroamérica (ITCA) from Costa Rica and Beacon Software from Venezuela. Read more |
OTRS launches OTRS Help Desk 3.1Bad Homburg, November 22, 2011 +++ OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the Beta Release of OTRS Help Desk 3.1 today, featuring the Generic Interface, Dynamic Fields and several Ticket Management improvements. Read more |
SAP runs with OTRSBad Homburg, November 11th 2011 +++ OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announced a new interface connector for integration of data between OTRS and SAP Solution Manager. The connector is already deployed at Resource in Switzerland, an SAP... Read more |
OTRS Cloud Edition - Realizing cost-saving potential with Software-as-a-ServiceCupertino, CA - October 25, 2011 - OTRS the world's leading provider of open source Help Desk and ITIL® V3 compliant IT service management (ITSM) solutions today announced the immediate availability of "OTRS Cloud Editions" for. The new editions are tailored Software-as-a-Service packages for implementation, management and... Read more |
OTRS Certifies New Partner in ItalyCupertino, CA - Sep 28, 2011 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compliant IT Service Management (ITSM) solutions, today announced a new OTRS certified systems integration partner. IKS Srl from Padova, Italy received certification in Nuremberg in September. Read more |
OTRS develops Generic Interface for higher connectivity to SAP, Baramundi and SugarCRMBad Homburg, Aug 30 2011 +++ OTRS AG, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions announces the development of a new interface to enable the connection of various applications from third party provider seamlessly into OTRS. Read more |
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