OTRS' new partners in Costa Rica and Venezuela will boost further growth and increase the availability of OTRS services in Latin America.

"We are proud to have Beacon and ITCA as certified partners since both companies possess strong business and technical capabilities to make everybody win: the clients, themselves and OTRS?, said Alejandro Torres, Managing Director of OTRS Latin America. He continued, "With the addition of these two new partners, we continue expanding our geographical presence in Latin America so we will soon cover the entire region through a committed network of quality partners."

OTRS is already planning the next certification training in Brazil for Q1, 2012.

OTRS is the world's leading provider of open source Help Desk and ITSM solutions. The OTRS product suite comprises a Help Desk, an ITIL^® V3 compliant IT service management (ITSM) solution, and an associated iPhone App. Over 100,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 32 languages, enabling multi-national corporations to consolidate their service operations into a single, unified solution. OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com and www.otrsondemand.com.