Release Note: OTRS Help Desk 2.4.9

October 25, 2010 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL^® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 2.4.9.

Release Details

Release name: OTRS Help Desk 2.4.9
Release type: stable
Release date: Oct 25, 2010
Code Name: Aitutaki Beach

Release Schedule

Beta1: Apr 04, 2009
Beta2: May 18, 2009
Beta3: Jun 08, 2009
Beta4: Jun 30, 2009
Beta5: Jul 10, 2009
Beta6:Jul 18, 2009
Stable release: Jul 22, 2009

Content

What's New

For the full list of chnages see:

http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.993.2.169&view=markup

Important for Upgrading

For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files.

Security Issues

OSA-2010-03 - AgentTicketZoom is vulnerable to XSS attacks from HTML e-mails.

Bug Fixes

Bug#6016 - AgentTicketZoom is vunerable to XSS attacks from HTML e-mails.
Bug#5903 - E-mail notification links don't contain <a href... tags.
Bug#6030 - Event notifications get's fired several times on event "TicketFreeTextUpdate".
Bug#5941 - Error in Apache log when no tickets and/or customers in dashboard.
Bug#5541 - Dashboard Chart generates error in webserver log.
Bug#5462 - Kernel::System::Ticket::TicketEscalationIndexBuild() does not invalidate the cache.
Bug#5667 - Rich Text is not working in ipad. It's not possible to add a note or close a ticket.
Bug#5266 - Ticket Zoom shows wrong html content if there is no text but two html attachments in there.

Download

openSUSE / SLES

OTRS 2.4.9 for SLES 11 RPM - 15 MB
MD5 3a1056434ab487c29f0a4872fa9f2db9
OTRS 2.4.9 for SLES 10 RPM - 15 MB
MD5 3a1056434ab487c29f0a4872fa9f2db9
OTRS 2.4.9 for openSUSE 11.x RPM - 15 MB
MD5 9db398bb0edc46c19daad323ce103aa2
OTRS 2.4.9 for openSUSE 10.x RPM - 15 MB
MD5 9db398bb0edc46c19daad323ce103aa2
OTRS 2.4.9 for SUSE Linux 9.1,9.2,9.3 RPM - 15 MB
MD5 967b68a167f1024016a13ff09ef3ec6d

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

OTRS 2.4.9 for win (with StrawberryPerl) - 47 MB
MD5 c2f1bba1ba984da6d605b9900cb4db58

Fedora Core / RHEL / CentOS

OTRS 2.4.9 for RHEL 4,5,6 + CentOS 4,5,6 RPM - 15 MB
MD5 6ab8e0571538cd618e81ecc5d922adf3
(Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config)
OTRS 2.4.9 for Fedora Core 4,5,6,7,8,9,10,11 RPM - 15 MB
MD5 6ab8e0571538cd618e81ecc5d922adf3
(Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config)
OTRS 2.4.9 for Fedora Core 1,2,3 RPM - 15 MB
MD5 0cca890de367c4c3f7697442dfa2eb8a
(Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config)