Release Note: OTRS Help Desk 3.0.11

October 18, 2011 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 3.0.11.

 

Release Details

  • Release name: OTRS Help Desk 3.0.11
  • Release type: stable
  • Release date: Oct 18, 2011
 
 
 

 

Release Schedule

  • Beta1: Aug 02, 2010
  • Beta2: Aug 23, 2010
  • Beta3: Sep 13, 2010
  • Beta4: Sep 27, 2010
  • Beta5: Oct 11, 2010
  • Beta6: Oct 25, 2010
  • Beta7: Nov 08, 2010
  • Stable release: Nov 15, 2010
 
 
 
 

What's New

  • Updated Simplified Chinese Translation, thanks to Martin Liu!
  • Updated Danish translation, thanks to Lars Jørgensen!

Important for Upgrading

  • From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Warning

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur.

Bug Fixes

  • Bug#7812 - Height of search terms doesn't fit on search results page on IE7
  • Bug#7807 - Ticket free text misplaced in IE7.
  • Bug#7776 - Double encoding for AJAX responses on ActiveState perl.
  • Bug#7756 - DefaultViewNewLine Config does not get used.
  • Bug#6902 - QueueView: My Queues > bulk menu duplication.
  • Bug#7708 - Only 400 agents available in AdminUser.
  • Bug#7678 - ArticleContentIndex: API Documentation disagrees with code.
  • Bug#7633 - Status flag in customer interface ticket zoom has wrong colors.
  • Bug#7591 - Email address field validation fails if name server does not respond.
  • Bug#7566 - Ticket search with article create date not working with StaticDB.
  • Bug#7195 - Log an understandable error message if png, gif and jpeg support are not activated in the GD CPAN module (previous bugfix improved).
  • Bug#7525 - Move in new window doesn't indicate required fields.
  • Bug#7507 - AgentTicketActionCommon.dtl don't know about selected Priority.
  • Bug#7504 - 7 Day Stats graph doesn't fit into alloted width.
  • Bug#7393 - Error when bouncing a ticket with a new state of open or new.
  • Bug#5621 - OpenSearch not working for Internet Explorer 8.
  • Bug#7652 - OpenSearch providers are served with wrong mime type.
  • Bug#7599 - Back-Link does not work in permission denied screen if this screen is a popup window.
  • Bug#7407 - Event based notifications with roles as recipients can produce multiple notifications.
  • Bug#7589 - Ticket Search - TicketWatcher doesn't expand.
  • Bug#7343 - Typos in Customer Company Countries list.
  • Bug#7081 - Kernel::System::Log fails when module does not return VERSION.
  • Bug#6263 - RPM upgrade should run otrs.RebuildConfig.pl and otrs.DeleteCache.pl.
  • Bug#7550 - SLA and Service is not written to history.
  • Bug#7549 - Missing mandatory class and * identifier in AgentTicketMove.

The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2029&view=markup

Browser Support

  • JavaScript is required to use the agent interface
  • The following browsers are not supported:
    • Microsoft Internet Explorer before version 7
    • Firefox before version 3
    • All versions of Netscape

Supported Encodings

  • The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you.
  • TWe recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0.
  • All other encodings are now deprecated.
  • OTRS 3.1 will only allow UTF-8 as internal character set.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

Fedora Core / RHEL / CentOS

Source Archive - tar.gz