1. What's New
2. Important for Upgrading
3. Bug Fixes
4. Browser Support
5. Supported Encodings
6. Download
7. Get Support

• Updated Finnish translation file, thanks to Mikko Hynninen!
• The GenericInterface now has a connector for manipulating tickets. With this, OTRS can be used as a web service providing the operations TicketCreate, TicketGet, TicketUpdate and TicketSearch.

• Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
• Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

• Bug#7890 - Changed wording of config setting for RFC 5321 compliance.
• Bug#8068 - Corrected field & DynamicField preselection on TicketSplit.
• Bug#8115 - Richtext editor not show in customer interface after switching to Catalan frontend language.
• Bug#7994 - ACL: action-restrictions not possible for all ticket actions.
• Bug#7984 - Unable to select the output format of statistics.
• Bug#8136 - Browser Time Detection and time zone UTC generates warning in web server error log.
• Bug#8132 - Browser version message misleading when 'compatibility mode' is enabled in Internet Explorer.
• Bug#7916 - Address Book doesn't work correctly.
• Bug#8019 - Ticket customer info widget has unneeded scroll bars.
• Bug#8066 - TicketAcl with empy possible List for DynamicFields crashes.
• Bug#7495 - Cursor stands still in editor in IE 9.
• Bug#8129 - Ticket Unwatch may lead to errorscreen.
• Bug#8117 - Can't create ticket for newly created customer user.

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2152&view=markup.

• JavaScript is required to use the agent interface
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape

• OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

For downloading the latest release, please consider an optional registration to help us to improve our communication. You may skip the registration to proceed with the Download.