This advisory covers vulnerabilities discovered in the OTRS core system. This is a variance of the XSS vulnerability, where an attacker could send a specially prepared HTML email to OTRS which would cause JavaScript code to be executed in your browser while displaying the email in Firefox and Opera. In this case this is achieved with an invalid HTML structure with nested tags.
Affected by this vulnerability are all releases of OTRS 2.4.x up to and including 2.4.13, 3.0.x up to and including 3.0.15 and 3.1.x up to and including 3.1.9 in combination with Firefox and Opera.
This vulnerability is fixed in OTRS 2.4.14, 3.0.16 and 3.1.10 and it is recommended to upgrade to one of these versions.
Fixed OTRS releases can be found at: http://www.otrs.com/open-source/community-news/releases-notes/
As a workaround it is also possible to replace the following files with a fixed version.
OTRS 3.1.x:
OTRS 3.0.x:
OTRS 2.4.x:
They are also available on http://source.otrs.org/viewvc.cgi/otrs/.
PGP Key
pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20]
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