OTRS is the leading open source Help Desk and ITIL® V3 compliant IT Service Management platform. OTRS is licensed under the Affero General Public License V3 (AGPL) that ensures you can download, install, use, and modify the software at no cost.

OTRS Group is the company that created OTRS. We provide design, configuration, installation and training services around the software. We also offer cloud-based managed hosting, subscription support services, and customization for OTRS.

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