Screenshots

Service Desk & Incident Management

Telefonticket-Erfassung
Ticketsuchfunktion
Incident Wissensdatenbank
 
Kunden-Management
Ticket-Management Dashboard
Kundenzufriedenheits-Umfragen
 

Change Management

Request for Change-Erfassung
Change Request Modification
Change Request Detailansicht (Level 1)
 
Change Request Detailansicht (Level 2)
Change Requests Übersicht
Work Order Detailansicht
 
Change Request Bedingungen
Zuweisung involvierter Personen
 

Service Asset & Configuration Management (CMS/CMDB)

Service Level Management

Servicekatalog Übersicht
Servicekatalog Detailansicht
 
SLA Management
Service Level Reporting
 

Administrator-Interface

Administrator Dashboard
Queue Management
Response Management
 
Rollen Management
Change Matrix
Criticality Matrix