ITSM Screenshots

Service Desk & Incident Management

Phone Ticket Registration
Ticket Search Engine
Knowledge Base
 
Kunden-Management
Management Dashboard
Kundenzufriedenheits-Umfragen
 

Change Management

Request for Change-Erfassung
Bearbeitung des RFCs
Change Request Detailansicht (#1)
 
RFC Detailansicht (#2)
Change Requests Übersicht
Work Order Detailansicht
 
Change Request Bedingungen
Zuweisung involvierter Personen
 

Service Asset & Configuration Management (CMS/CMDB)

Configuration Item-Übersicht
Configuration Item-Detailansicht
 

Service Level Management

Servicekatalog Übersicht
Servicekatalog Detailansicht
SLA Management
 

Administrator-Interface

Administrator Dashboard
Queue Management
Response Management
 
Rollen Management
Change Matrix
Criticality Matrix