Put Top Quality Customer Service in Your Pocket Put Top Quality Customer Service in Your Pocket Empower service reps to solve customer issues on-the-go and provide 24/7 Help Desk access without being tied to a desktop. Read more
 

OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL®-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. OTRS Group offers global consulting, customization and support services. Leverage our expertise to make your service management deployment a success.

Customer Highlights 

 
 
 
 

Fastest Growing Service Suite

Downloads

Installations

Languages

1,000,000

80,000

27

  • 100% open source
  • With zero software-license fees
  • The only PinkVERIFY-certified ITIL®-compatible Open Source ITSM solution