Integration of OTRS and SAP Integration of OTRS and SAP Continuous workflow management Read more
 

OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide, enabling transparency and collaboration for service desk and customer support teams, including those implementing ITIL Best Practices. OTRS Group offers consulting, support, customization and hosting services.

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  • Zero software-license fees
  • 100% open source 
  • Thriving global community on User Forums, Mailing Lists, and IdeaScale
  • The only Open Source ITSM Solution that is PinkVERIFY certified as ITIL® V3 compliant