OTRS software is simply great, and so are the people who are working with OTRS! As we are constantly improving our software, employees need to know that someone is taking care of them from time to time, too. For that, we announce the OTRS Academy.

The OTRS Academy offers a range of seminars, training and coaching as well as customized concepts, designed according to your needs. Our seminars help people to achieve higher levels of competence and to be successful in their professional work.

Leading Teams is only one of them.

We expect leaders to have the competence to lead a team professionally, but more and more it becomes a task of project managers and employees to also lead -- not only about classic management tasks but more about the knowledge of group dynamics, and how to guide a group of people to achieve their goals.

The seminar Leading Teams provides you with essential knowledge concerning Group Dynamics, Motivation Theory and Communication. We also train and practice the ability to introspect to help you improve your leadership skills and behavior. We use specific techniques to help you:

• Defining transparent and understandable goals

• Identifying conflicts and solutions

• Using rules and creating roles

• Watch and stabilize the atmosphere in teams

With these techniques, we ensure learning, enhancement and success of teams.