Company

OTRS Group is the creator of the OTRS product suite and offers consulting, software development, support and managed services for OTRS. Today, OTRS Group has offices in North America, Europe, Asia and Latin America.

 

Quick Facts about OTRS Group

  • Creator and source code owner of OTRS
  • Provides global implementation and consulting services
  • Offers customized solution development services
  • Delivers up to 24x7 support
  • More than 400 global customers
  • 70 employees worldwide
 
 
 
 

Mission Statement

OTRS enables organizations of all sizes to provide innovative services.

We do this by helping organizations deploy OTRS, the leading open-source service innovation suite, for Help Desk, IT Service Management, and any other service-oriented solution. We provide OTRS as a managed service or an installed software solution and offer support, consulting and custom engineering to ensure productive and successful deployments of the OTRS suite or products.

Vision Statement

OTRS as the platform of choice for innovative services.

We are committed to helping our customers run more efficiently with leading edge products for Help Desk, IT Service Management and other service-oriented solutions. We are a global organization, committed to service delivery, directly and with strategic partners. Building our products on an open-source platform enables the community to participate in the development of OTRS.