Company

OTRS Group is the creator of the OTRS product suite and offers consulting, software development, support and managed services for OTRS. Today, OTRS Group has offices in North America, Europe, Asia and Latin America.

Quick Facts about OTRS Group

Creator and source code owner of OTRS
Provides global implementation and consulting services
Offers customized solution development services
Delivers up to 24x7 support
More than 400 global customers
70 employees worldwide

Press Releases

29 Nov 2011

OTRS Certifies New Partners in Costa Rica and Venezuela

22 Nov 2011

OTRS launches OTRS Help Desk 3.1

16 Nov 2011

SAP runs with OTRS

See all press releases

Mission Statement

OTRS enables organizations of all sizes to provide innovative services.

We do this by helping organizations deploy OTRS, the leading open-source service innovation suite, for Help Desk, IT Service Management, and any other service-oriented solution. We provide OTRS as a managed service or an installed software solution and offer support, consulting and custom engineering to ensure productive and successful deployments of the OTRS suite or products.

Vision Statement

OTRS as the platform of choice for innovative services.

We are committed to helping our customers run more efficiently with leading edge products for Help Desk, IT Service Management and other service-oriented solutions. We are a global organization, committed to service delivery, directly and with strategic partners. Building our products on an open-source platform enables the community to participate in the development of OTRS.