We are looking for a motivated, enthusiastic individual who is ready to embark on a journey to bring Open Source software to an entire geography, representing OTRS for the United States and Canada. OTRS users regularly download and implement the software for their Help Desk or ITSM solution, but many want to purchase expert consulting services, support, and custom development. OTRS Group, the commercial entity behind the OTRS software package, provides these services globally and has an immediate need for a full-time practitioner to deliver these services in North America.

The ideal candidate loves technology, has plenty of experience in IT, and can both deliver services hands-on, as well as evangelize and sell services. Experience designing, configuring and deploying a wide range of IT systems is vital, and experience in ITSM and Help Desk solutions is critical. The ideal candidate should be an independent, fast learner and able to work across time zones and language barriers.

• Give our customers an understanding of our products (OTRS and OTRS ITSM) and at the same time evaluate opportunities for follow-up-business.
• Provide workshops and training for OTRS users and administrators.
• Manage inbound sales inquiries, preparing and presenting deals. 
• Manage OTRS projects from conceptual design to implementation and configuration.
• On-board new customers and accounts as well as manage existing accounts.
• Report to the Vice President of Global Consulting 

• Substantial IT knowledge (including Ticketing and ITSM Systems)  
• Good knowledge of:
  • Linux or Windows (Webservers, Apache, IIS)
  • Process modeling & notation (UML, BPMN, YAWL)
• Good knowledge of at least one of the following databases: MySQL, Oracle, MS SQL, PostgreSQL.
• Knowledge of directory services (OpenLDAP, MS Active Directory, etc.) as well as SQL and PERL.
• Project management (PMI)
• Proven experience in working in international projects (US, Latin America, Asia, Europe)
• Candidate must be willing to travel up to 50% of the time. 

• Bachelor's degree from a four-year college or university in Business, IT, or related area  
• 5 years of progressive sales, consulting and managerial experience.
• ITIL Certificate (Foundation, Practitioner, Manager)

You will be working either from our office in Northern California or from your home-office.

Please apply through email only at jobs@otrs.com.

OTRS is the world's leading provider of open source Help Desk and ITSM solutions. The OTRS product suite comprises a Help Desk, an ITIL® V3 compliant IT service management (ITSM) solution, and an associated iPhone App. Over 100,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 32 languages, enabling multi-national corporations to consolidate their service operations into a single, unified solution. OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com and www.otrsondemand.com.