Admin Training: San Francisco

Admin Training: San Francisco

Details

What: OTRS Administrator Training (Linux)
Date: March 14-16, 2011
Location: San Francisco, CA
Cost: $1,595 per person
Limited space available - Register now!

Join us March 14-16 for a 3 Day OTRS Administrator Training (Linux) in San Francisco, CA. This intensive session led by an OTRS consultant gives administrators in-depth knowledge on the skills needed to install, configure, customize, and maintain an enterprise class OTRS solution.

Training content:

Install, backup and restore OTRS
System configuration
User and authorization management
Designing queue structures and authorization concepts
Administrating frontend modules
Packaging changes

Recommended prerequisites:

Good understanding of web-based software architectures
Proficiency in Windows or Linux/Unix
Familiar with standard web protocols ie: SMTP, POP3, HTTP, FTP
Good knowledge of HTML, SQL
Practical experience with directory services like MS Active Directory, OpenLDAP, Novell eDirectory, etc.
Experience using editors ie: UltraEdit, VI, VIM
Ability to configure web and mail servers

For inquiries about schedules, dates, locations, prerequisites, lodging, directions, contact: Beth Kreitzer (beth.kreitzer@otrs.com).

Terms & Conditions

Detailed Agenda