Administrator Training in the Netherlands

OTRS Help Desk Administrator Trainings for Windows and Linux platforms from the creators of OTRS. From authorization concepts and queue structures to user administration, you will receive an intensive 3-day training in using OTRS Help Desk. Learn how to configure and customize OTRS to best suit your needs.

 

Training contents

  • Installation, Backup and Restore of OTRS
  • System configuration
  • User administration and authority management
  • Design of queue and authority structures to map a service organization
  • Administration of frontend features
  • Realization of customizations
 
 
 

 

Recommended previous knowledge

  • Basic knowledge of web based software architecture
  • Practical knowledge about functions and structure of directory services
  • Practical knowledge of protocols e.g SMTP, POP3, HTTP, FTP
  • Basic SQL knowledge

  

 
 
 
 

Register now!

Please contact us to register or to receive more information about our trainings: sales@otrs.com

 

Details of the event

Location

OTRS B.V.
Schipholweg 103
2316 XC Leiden
The Netherlands

Date

March 5-7, 2013

Price for Service Contract customers

699 EUR per person

Regular price

1.590 EUR per person

There must be a minimum of 4 registrants.