What is a "smart" help desk? We think its one that is simple to use by agents and customers, yet powerful, flexible and easily customizable for administrators. And of course it should save time and money while still delivering outstanding customer service. In this 3-part live webinar series, we'll walk you through building a smart help desk with open source OTRS tools to help achieve competitive, enterprise strength solutions for significantly lower costs.
A well-designed solution starts with a well thought out plan. We'll share the key areas to take into consideration and walk you through the basic design elements to make smart decisions for your implementation.
Everything related to installation and configuration of OTRS including: hardware and software requirements and compatibility, configuration tips and best practices, and typical pitfalls of new users and how to avoid them.
OTRS can be as simple or extensive as you need. Learn about available modules (such as FAQ, Survey, Time Accounting) and integrations (such as Nagios, OpenNMS, GWOS) that extend the power and flexibility of OTRS, why and when to use them, and installation recommendations.