OTRS Administrator Training in the US

OTRS Administrator Trainings for Windows and Linux platforms from the creators of OTRS. From authorization concepts, queue structures and user administration to creation of CI classes and Change Management, you will receive an intensive 5-day training in using OTRS Help Desk and OTRS ITSM. Learn how to configure and customize OTRS to best suit your needs.

Training contents

Day 1-3 Module 1: OTRS Help Desk

Installation, Backup and Restore of OTRS
System configuration
User administration and authority management
Design of queue and authority structures to map a service organization
Administration of frontend features
Realization of customizations

Day 4 Module 2: OTRS Process Management

Wording and elements
Creation of process example
Import/Export
Sysconfig (Process Management)

Day 5 Module 3: OTRS ITSM

Usage of additional and OTRS ITSM related functionality
Overview of OTRS ITSM Administrator Frontend (General Catalog, transformation of predefined service catalog and assigned SLA's, Creation of CI classes)
Service Asset & Configuration Management (CMDB)

Agendas of the modules

Module 1

Module 2

Module 3

Recommended previous knowledge

Basic knowledge of web based software architecture
Practical knowledge about functions and structure of directory services
Practical knowledge of protocols e.g SMTP, POP3, HTTP, FTP
Basic knowledge of SQL
Good knowledge of Best Practice Standards of the IT Infrastructure Library (ITIL)

Register now!

Please contact us to register or to receive more information about our trainings: sales@otrs.com

Details of the event

Location	CED Solutions 1640 Powers Ferry Road Buildings 5, 6, and 1624 Marietta, GA 30067
Date	April 8-12, 2013
Total price for Service Contract customers Discounted single price Module 1 Module 2 Module 3	$1,725 (p.p.) $1,035 (p.p.) $ 345 (p.p.) $ 345 (p.p.)
Regular total price Regular single price Module 1 Module 2 Module 3	$3,450 (p.p.) $2,070 (p.p.) $ 690 (p.p.) $ 690 (p.p.)