Presented by:

Description:

What is a "smart" help desk? We think its one that is simple to use by agents and customers, yet powerful, flexible and easily customizable for administrators.  And of course it should save time and money while still delivering outstanding customer service.  In this 3-part live webinar series, we'll walk you through building a smart help desk with open source OTRS tools to help achieve competitive, enterprise strength solutions for significantly lower costs.

Part 2: Make It Happen

Everything related to installation and configuration of OTRS including: hardware and software requirements and compatibility, configuration tips and best practices, and typical pitfalls of new users and how to avoid them.