Recording: Building a Smart Help Desk - Part 3: Extend Your Reach

Presented by:

  • Nils Leideck, Sr Consultant  - OTRS AG
  • Ben Sawyer, Marketing Associate - OTRS Inc.

Where: Hosted by Webex 

Duration: 1 hour, 45 minutes

Language: English

Description:

What is a "smart" help desk? We think its one that is simple to use by agents and customers, yet powerful, flexible and easily customizable for administrators.  And of course it should save time and money while still delivering outstanding customer service.  In this 3-part live webinar series, we'll walk you through building a smart help desk with open source OTRS tools to help achieve competitive, enterprise strength solutions for significantly lower costs.

Part 3: Extend Your Reach

OTRS can be as simple or extensive as you need. Learn about available modules (such as FAQ, Survey, Time Accounting) and integrations (such as Nagios) that extend the power and flexibility of OTRS, why and when to use them, and installation recommendations.