Recording: EDU on a Budget: Cut Costs and Boost Productivity with an Open Source Solution

Presented by:

Rob Donath, Sr Consultant - OTRS Inc.

Where: Hosted by Webex

Duration: 36 Minutes

Language: English

Description:

In this informational webinar you'll hear how Sitka School District (SSD, www.ssd.k12.ak.us) and Washington State University (WSU, www.wsu.edu/) saved time, money and headaches by streamlining IT processes with OTRS Help Desk. Both organizations faced challenges common to many educational institutions: how to efficiently capture, monitor, track and report service requests in an organized manner with limited staff and budget. After evaluating a variety of options, they selected OTRS Help Desk; the features, flexibility, and ease of implementation and maintenance made OTRS an obvious choice. And since the software is open-source and 100% free for licensing, they saved thousands of dollars over proprietary tools.

You will get details on SSD & WSU's support infrastructure, the "before and after" of implementing OTRS, and how they increased efficiency, reliability, and manageability of their service support process.

Featuring: