Webinar: ITIL Processes and Best Practices with OTRS

Watch a recorded webinar on OTRS ITSM and how it can help you meet ITIL requirements.

Agenda

The presentation covers ITSM-specific ITIL functionality including Change, Problem and Incident Management. During the webinar you will learn:

What is OTRS ITSM and why it is important to your business
How ITSM meets ITIL compatibility
Best practices for implementing ITSM

Finally, you will see a live demonstration of ITSM addressing real world challenges for managing IT services.

About ITIL and OTRS

The Information Technology Infrastructure Library (ITIL) is a set of best practices and processes for IT Service Management (ITSM). OTRS ITSM is a powerful, ready-made toolkit to enhance existing IT management systems with industry-standard, ITIL-compatible processes.

Learn more

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