Press Coverage

OTRS developed Generic Interface to External Programs

For the upcoming version 3.1 of the trouble ticket system OTRS OTRS AG developed a generic interface that enables data exchange with external programs.

Read more

New API Aims to Unite Customer Service Applications

June 7th, 2011 - Atlassian, New Relic, OTRS, Pivotal Labs, Service Now, SugarCRM, and Zendesk have agreed to support a common JSON API specification for customer service applications called NetworkedHelpDesk.org.

Read more

Part 4 - Make a Customer Smile in 7 Easy Steps with OTRS

In Part 3, you learned how to accept, open and close tickets, and use the OTRS interface to communicate with customers and internal team members through the ticket resolution workflow.

Read more

Part 3 - Make Customers Smile in 7 Easy Steps with OTRS

In Part 2, you learned about agents, customers and queues, and you also got a brief look under OTRS' hood, by learning how to customize the customer self-service portal with your own theme and logo. The customer portal is more than just a pretty face, however. It is the easiest way for customers to register new support tickets,...

Read more

Top 20 Open Source Applications to Cut Business Costs

In this economy, employees who can save their employers money are highly regarded and will potentially be in line for advancement. Using open source technology is one great way to help your company cut down on costs across the board. In this article, I'll share twenty great open source applications that can help save your...

Read more

OTRS' New User Interface - Open Source Eye Candy or Mainstream Movement?

Interview with Paul Salazar, General Manager of OTRS Inc.: Hi Paul, thank you for taking the time to discuss with me. You recently made two significant announcements: OTRS 3.0 with a total GUI makeover, and your SaaS offering "OTRS OnDemand" - is there a common thread here of taking the open source help desk mainstream?

Read more

OTRS and GWOS Become Partners in Enterprise Monitoring Solutions

OTRS, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, and GroundWork Open Source (GWOS), the leader in commercial open source systems and network management software, have entered into a strategic partnership, which will allow the companies to create a combined...

Read more

Does Open Source Fit Into a Managed Services Strategy?

During a managed services panel discussion at the recent SMB Nation conference in Las Vegas, ClearCenter CEO Michael Proper stood up and asked attendees if open source was part of their managed services framework. One attendee?s reply: ?What does open source have to do with a managed services conversation?? Let me take a second...

Read more

Part 2 - Make Customers Smile in 7 Easy Steps with OTRS

In Part 2, you'll learn a little more about how OTRS works and you'll also understand the concepts of agents, queues and customers. These concepts are essential to working with OTRS in a production environment. You'll also learn how to create your own OTRS theme, to customize OTRS to your corporate environment.

Read more

OTRS Heralds a New Era in ITSM Solutions

OTRS, provider of innovative and open-source Help Desk and ITIL-compatible IT Service Management Solutions, has launched turnkey packages for OTRS Help Desk and OTRS ITSM for SMBs and enterprises.

Read more
1-10 11-20 21-27 Next >