Press Coverage

New Ajax-Powered OTRS 3.0 Beta Help Desk Unveiled for Faster Help Desk Turnaround

August 4, 2010 - OTRS Inc. has announced the launch of a new version of its Help Desk system. The OTRS 3.0 beta version features a brand new Ajax-powered interface designed to dispatch help tickets 30 percent faster, under the most demanding usage scenarios.

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OTRS Launches 3.0 Beta With All-New GUI / New Ajax-Powered Open Source Help Desk Delivers Quick-Response User Experience

August 2, 2010 -- OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched the 3.0 beta of its help desk system, featuring a brand new Ajax-powered interface designed to dispatch help tickets 30 percent faster, under the most demanding...

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OTRS Announces iPhone, iPad Help Desk App

July 6, 2010 - One of the most time-sensitive tasks in a company is responding to requests, whether from customers, employees or prospects, for IT and other Help Desk support, sales and pre-sales, billing and other inbound queries.

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Toshiba Europe Deploys OTRS Helpdesk in the EMEA Region

June 22, 2010 - OTRS, the open service innovation and delivery platform, with help desk and ITSM modules such as configuration and change management flexibly deployed by over 80,000 corporate customers worldwide, today announced that Toshiba Europe has deployed the OTRS Help Desk in its eleven call centers throughout the EMEA...

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Free Download Open-Source ITSM OTRS::ITSM 2.0

May 4, 2010 - An announcement regarding the general availability of OTRS::ITSM 2.0, the latest open source ITSM system was made by OTRS. OTRS::ITSM 2.0 can be downloaded at www.otrs.com/en/download/software/.

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Prepare For Additional Troubleshooting

June 4, 2010 - Growth in any enterprise is a good thing: It means the company is healthy, sales are clicking, and excitement is in the air. As with any positive change in life, however, there are unexpected challenges that arise, including new technical hurdles that can cause headaches for IT. Fortunately, even with growth in...

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Lower Compliance Costs with Open Source Tools

January 5, 2010 - Compliance is difficult and expensive. This is a lesson that enterprise technology leadership has learned through painful years of vendor webcasts promising the moon but delivering buggy products and subpar support.

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Help is on Hand

July 2003 - When the demand for user support exceeds a certain limit,a Trouble Ticket system becomes inevitable,if you want to stay efficient. OTRS is an Open Source system that facilitates the processing of support requests that has already proved its value for enterprises handling tens of thousands of support requests daily.

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