Press Releases
OTRS Certifies Latin American PartnersAugust 11, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced that it is extending its Latin American network of Certified Partners to ITcon (Colombia), OpenTask (Mexico), and DUX Diligens (Mexico, Argentina, and Spain).... Read more |
OTRS Welcomes ASERCA-SAGARPA and BanRegio to its Growing Roster of Mexican CustomersAugust 11, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the addition of ASERCA, an entity of the Mexican Ministry of Agriculture (SAGARPA), and BanRegio, a leading Mexican financial institution, to its growing list... Read more |
OTRS Help Desk on iPhone and iPad Now Available for DownloadAugust 10, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the release of its free iPhone and iPad app for mobile service management, empowering mobile workers to input service ticket information on the go. The new app... Read more |
OTRS Launches 3.0 Beta with All-New GUIAugust 2, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched the 3.0 beta of its help desk system, featuring a brand new Ajax-powered interface designed to dispatch help tickets 30 percent faster, under the most demanding... Read more |
OTRS Extends Help Desk to the iPhone and iPadJune 24, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today unveiled a sneak preview at the New York Digital Experience! show, of its iPhone and iPad app for mobile service management, empowering mobile workers to solve business... Read more |
Release Note: OTRS ITSM 2.0.3 - ITIL V3 Compatible IT Service Management (ITSM)June 22, 2010 -- The new stable release 2.0.3 of our ITIL V3 compatible IT Service Management (ITSM) solution OTRS ITSM has been successfully published today. Read more |
OTRS Help Desk Answered Toshiba Europe's CallJune 21, 2010 - OTRS (www.otrs.com), the leading open service innovation and delivery platform, with help desk and ITSM modules such as configuration and change management flexibly deployed by over 80,000 corporate customers worldwide, today announced that Toshiba Europe has deployed the OTRS Help Desk in its eleven call... Read more |
OTRS Continues Expansion with New Netherlands SubsidiaryJune 14, 2010 -- OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new headquarters in Leiden, The Netherlands, to serve its expanding presence in the Benelux region. Establishment of OTRS B.V. closely follows... Read more |
OTRS Launches Worldwide Partner ProgramMay 13, 2010 -- OTRS (www.otrs.com), the world's leading provider of open source IT Service Management (ITSM) and Help Desk solutions, today announced the launching of a worldwide partner program and major push in global markets. The company aims to build a network of certified ITSM integration partners in APAC and EMEA by the... Read more |
OTRS in Major Latin American ExpansionMay 5, 2010 - OTRS, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new Mexico City headquarters and Jalisco development lab, together with the appointment of Alejandro Torres Padilla as the Managing Director for its Latin... Read more |