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Press Releases
OTRS Certifies New Partners in Costa Rica and VenezuelaMexico City, D.F. November 29, 2011 - OTRS expands worldwide network of partnerships with Información y Tecnología de Centroamérica (ITCA) from Costa Rica and Beacon Software from Venezuela. Read more |
OTRS launches OTRS Help Desk 3.1Bad Homburg, November 22, 2011 +++ OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the Beta Release of OTRS Help Desk 3.1 today, featuring the Generic Interface, Dynamic Fields and several Ticket Management improvements. Read more |
SAP runs with OTRSBad Homburg, November 11th 2011 +++ OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announced a new interface connector for integration of data between OTRS and SAP Solution Manager. The connector is already deployed at Resource in Switzerland, an SAP... Read more |
OTRS Cloud Edition - Realizing cost-saving potential with Software-as-a-ServiceCupertino, CA - October 25, 2011 - OTRS the world's leading provider of open source Help Desk and ITIL® V3 compliant IT service management (ITSM) solutions today announced the immediate availability of "OTRS Cloud Editions" for. The new editions are tailored Software-as-a-Service packages for implementation, management and... Read more |
OTRS Certifies New Partner in ItalyCupertino, CA - Sep 28, 2011 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compliant IT Service Management (ITSM) solutions, today announced a new OTRS certified systems integration partner. IKS Srl from Padova, Italy received certification in Nuremberg in September. Read more |
OTRS develops Generic Interface for higher connectivity to SAP, Baramundi and SugarCRMBad Homburg, Aug 30 2011 +++ OTRS AG, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions announces the development of a new interface to enable the connection of various applications from third party provider seamlessly into OTRS. Read more |
OTRS Certifies New Partner in JapanCupertino, CA - Aug 29, 2011 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced a new OTRS certified systems integration partner. TIS Inc. from Tokyo, Japan received certification in Hong Kong end of August. Read more |
OTRS, SugarCRM, Zendesk, ServiceNow and other Vendors Join NetworkedHelpDesk.org to Create an Alliance for Seamless Communication Across Partners and SuppliersSAN FRANCISCO, June 7, 2011 - OTRS Group, SugarCRM, Zendesk, ServiceNow, GroundWork and other industry partners today announce NetworkedHelpDesk.org, an initiative to create seamless communication among multiple partners and suppliers to deliver an unprecedented customer experience. Organizations with multiple partners,... Read more |
OTRS Continues Expansion with New Subsidiaries in Malaysia and Hong KongMay 24, 2011 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, announced the opening of its new subsidiaries in Malaysia and Hong Kong to serve existing and new customers in the prospering asian markets. Read more |
OTRS ITSM 3.0 at Nagios World Conference Europe in Bolzano/ItalyBad Homburg, May 17, 2011 - Nagios partner Würth Phoenix hosts the official European edition dedicated to the well-know Open Source monitoring solution. More than 400 participants from 15 countries made the Nagios World Conference Europe to a tremendous success. Main topics were the presentation of the current Nagios strategy... Read more |
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