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Press Releases
OTRS ITSM and Extensions Now Available for OTRS 3.0April 04, 2011 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions with over 1.1 million downloads, today announced the release of all major OTRS modules, including ITSM, Survey, TimeAccounting and FAQ, compatible to OTRS Help Desk 3.0. Read more |
OTRS Scores with German Soccer TeamMarch 29, 2011 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions today announced the addition of VFL Borussia Mönchengladbach (German Bundesliga Soccer Team) to its growing list of customers. Read more |
OTRS OnDemand a Global SuccessJanuary 19, 2011 - OTRS (www.otrs.com), the leading open-source service innovation suite providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, announced over 1,000 organizations using OTRS OnDemand in the first 90 days of availability. Read more |
OTRS and NYCE Reinforce Competitiveness in Mexican SME'sJanuary 18, 2011 - The certification body NYCE and the technology company OTRS have presented a toolkit specially designed for Mexican SME's to allow these companies to run under international Information Technology service standards, certified on ISO 20000. Read more |
OTRS Launches Website for Fast-Growing User Community in Spain and Latin AmericaDecember 17, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the launch of an OTRS website for Spanish speaking users at www.otrs.com/es/. The new site will serve the community of millions of OTRS users in Spain... Read more |
OTRS Certifies New Partners in India, Malaysia, Russia, Slovakia and ChileDecember 15, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced five new OTRS certified systems integration partners. Two of the new partner companies in Eastern Europe, Moscow's Radiant System Solutions and eGroup from... Read more |
OTRS Issues Help Desk Case Study on Washington State UniversityDecember 15, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced publication of a major case study detailing how OTRS brought order to the IT help desks at Washington State University (WSU). Read more |
OTRS Issues Help Desk Case Study on Alaskan SchoolNovember 23, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced publication of a major case study detailing how the OTRS help desk was used to leverage an Alaskan school district's one-person IT staff, to the benefit of... Read more |
OTRS OnDemand Adds Prepackaged Help Desk SolutionsNovember 23, 2010 - OTRS (www.otrs.com), the leading open-source service innovation suite providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, today launched two new OTRS OnDemand help desk "scenarios." The ready-to-go SaaS packages make quick work of setting up help desk management of member and... Read more |
OTRS Launches 3.0 Release with All-New GUINovember 16, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched OTRS Help Desk 3.0, featuring a brand new Ajax-powered interface designed to dispatch help tickets 30 percent faster, under the most demanding usage scenarios. Read more |
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