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Press Releases
OTRS and GroundWork Team Up for Enterprise Monitoring with Two-way TicketingNovember 10, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, and GroundWork Open Source (GWOS www.gwos.com), the leader in commercial open source systems and network management software, today announced a strategic partnership... Read more |
OTRS Expands Customer Reach with Turnkey Packages for Help Desk and ITSMOctober 27, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today launched turnkey packages for OTRS Help Desk and OTRS ITSM. The new service and support Editions enable customers of all sizes, from SMBs to enterprises, to get up and... Read more |
OTRS Announces New Certified Partners in China and IndiaOctober 19, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced new certified partners, Performer Ltd. in Hong Kong and O. P. S. software consultancy in India, as part of a major help desk expansion in the APAC region.... Read more |
OTRS Announces Würth Phoenix Group of Italy as Certified PartnerOctober 18, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced a new certified partner, Würth Phoenix Group of Bolzano Italy, as part of a major help desk expansion in the EMEA region. The move follows a new SaaS-based... Read more |
All New OTRS OnDemand Opens a New Era for Help Desk SolutionsOctober 5, 2010 - OTRS (www.otrs.com), the leading open-source service innovation suite, providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, today launched OTRS OnDemand, an easily deployed help desk solution with a "Pack&Go" option. OTRS OnDemand retains the versatility and configurability of the... Read more |
OTRS Partners with Autonomic Resources to Deliver Open Solutions to Government Agencies via GSA AdvantageSeptember 23, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced its partnership with Autonomic Resources, a leading supplier of open IT solutions to the civilian, intelligence, and defense agencies of the federal... Read more |
OTRS Opens Free Registration to Live Webinar on ITIL Processes and Best PracticesSeptember 16, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced free registration to its first-ever live webinar. During the one-hour event, businesses will learn how their support, sales, billing, internal IT, and... Read more |
OTRS Certifies Latin American PartnersAugust 11, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced that it is extending its Latin American network of Certified Partners to ITcon (Colombia), OpenTask (Mexico), and DUX Diligens (Mexico, Argentina, and Spain).... Read more |
OTRS Welcomes ASERCA-SAGARPA and BanRegio to its Growing Roster of Mexican CustomersAugust 11, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the addition of ASERCA, an entity of the Mexican Ministry of Agriculture (SAGARPA), and BanRegio, a leading Mexican financial institution, to its growing list... Read more |
OTRS Help Desk on iPhone and iPad Now Available for DownloadAugust 10, 2010 - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the release of its free iPhone and iPad app for mobile service management, empowering mobile workers to input service ticket information on the go. The new app... Read more |
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