"China and India are two of the top locations for OTRS downloads, so it's important to have a certified presence in the areas to provide a full range of help desk and ITSM solutions," said André Mindermann, CEO of OTRS. "Our agreement with Performer Ltd. establishes a strong system integrator presence in Hong Kong, a major hub of the APAC region. Likewise, the O.P.S. software consultancy will help to expand our customer base in the Indian subcontinent."

OTRS system integrator partners provide clients with high-value support and consulting services including design, implementation and configuration of IT Services Management and Help Desk solutions. A comprehensive certification program assures that OTRS customers receive high quality service, regardless of which partner they choose. Firms interested in becoming certified OTRS integration partners can find more information and apply at www.otrs.com/en/partner/become-a-partner.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.