"Italy is a top location for OTRS downloads, so it's important to have a certified presence in the area to provide a full range of help desk and ITSM solutions," said André Mindermann, CEO of OTRS. "Würth Phoenix Group already provides an Nagios-based system management solution, so they're also an ideal partner to spearheads our EMEA expansion."

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.