Brasil is the worlds 7th largest economy showing constant high growth rates especially in the professional services and industry sector. So it's not surprising that Brazil also emerged as one of the Top5 countries regarding OTRS downloads coming along with an increased demand for OTRS-related services. Therefor OTRS Group announces the certification of 3 new OTRS System Integration Partners in Brazil: OpServices Tecnologia da Informação S.A., Unirede Informatica Ltda. and Complemento TI e Comunicação.

With our new OTRS System Integration Partner IT Square Unipessoal Lda. located in Portugal OTRS Group extends its global OTRS Service Network in southern Europe.

"We are proud to have all these new partners on board since they are still established and well known OTRS implementation partner to their customers and have shown strong and proven business and technical capabilities to make everybody win: the clients, themselves and OTRS”, said André Mindermann, CEO of OTRS Group.

OTRS is already planning the next certification training in EMEA end of May 2012. 

The OTRS Group is the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.

The OTRS product suite includes the OTRS Help Desk software and the ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.