OTRS' new partners in Russia and Slovakia will help further growth and increase the availability of OTRS Services in Eastern Europe. According to OTRS download statistics, Russia ranks third only to Germany and the United States.

"Eastern Europe is a high-growth market for us and the download statistics show that very clearly. With Radiant System Solutions and eGroup, we look forward to collaborating with two very highly qualified partners, and together we'll expand the availability of the OTRS service," said André Mindermann, CEO of OTRS group. He continued, "As international hubs, New Delhi and Kuala Lumpur play an important role in the development of OTRS networks in the APAC Region. We are particularly pleased to have found our new partners Ontrack Business Solutions along with Keen & Able Computer, to be highly professional system integrators in the region. GSTII is also further expanding our service offerings in the Spanish-speaking countries."

OTRS is already planning the next certification training and events. New potential OTRS System Integration partners are in France and Spain, as well as Brazil and the Latin American countries, and there are numerous other partnership inquiries. Accordingly, already in the first quarter of 2011 new partner certifications in Europe and South America will be provided.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.