Highly responsive customer service is pivotal in retaining customers and growing a business, so the efficiency with which help is delivered becomes a key competitive differentiator. We are excited to offer our new iPhone app that enables the management of customer service information 24/7, from anywhere in the world," said Paul Salazar, GM of OTRS North America. "We are equally proud to enable users to download the application free of charge, to connect to our open source software. At OTRS, we believe in freedom of choice, freedom from vendor lock-in, and the freedom of open source.

The OTRS iPhone app is available immediately for download and deployment from the iTunes App Store at no charge itms://itunes.apple.com/us/app/otrs. OTRS is a service management platform for Help Desk and IT Service Management (ITSM). It is distributed free of charge under an open source license, and is used by support organizations, customer service teams and IT departments worldwide. The company provides professional and managed services to enable customers to quickly and reliably deploy OTRS, including Subscription Support services. For more information, please visit otrs.com.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.