All OTRS ITSM modules including Problem Management, Change Management, Incident Management, Request Fulfillment, Knowledge Management, and Service Asset & Configuration Management were ported to OTRS 3 style and framework. ITSM search was included in the new OTRS 3.0 generic search dialog. In addition to the brand new interface and the rewritten template files, many bugs were fixed and testing framework, including the unit tests, were optimized.

For an online demo to see OTRS ITSM 3.0 in action, go here.

Survey 2.0.1

The Survey module now also has the brand new OTRS 3.0 look & feel. The complete code was reviewed and ported to the OTRS 3.0 framework and the Template files were split up for easier customization. The admin interface part of the module now supports the Rich Text / WYSIWYG Editor. A read-only mode was introduced in the public interface, which also got some accessibility extensions. Finally unit tests were introduced and language files were updated.

TimeAccounting 2.0.1

Many changes took place in the TimeAccounting module. Besides porting to OTRS 3.0 style and framework, all templates were optimized and partially rewritten.  It has been reorganized to improve the admin module. The database was highly optimized for enhanced performance. Some new user functionalities also made their way into the release: For the 'special days' (Vacation, Sick Leave, Overtime Leave) a mass entry is now possible. Additional lines for working hours are now added via AJAX and a new functionality to add working hours to an existing entry. Basic calculation operations are possible (e.g. 5 + 2). Last but not least the admin has now the possibility to define constraints for project - action relations and user group – project relations.

FAQ 2.0.3

The FAQ module received many small feature improvements bug fixes. It also was ported to OTRS 3.0 style and framework and got separate template files for easier customization. The FAQ search is included in the new generic Search dialog. The FAQ now also supports PDF output.

For access to OTRS ITSM and other modules, download for free here: http://otrs.org/downloads/.

OTRS is the world's leading provider of open source Help Desk and ITSM solutions. The OTRS product suite comprises a Help Desk, an ITIL® V3 compliant IT service management (ITSM) solution, and an associated iPhone App. Over 100,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 32 languages, enabling multi-national corporations to consolidate their service operations into a single, unified solution. OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com and www.otrsondemand.com.