"The Spanish OTRS site will serve one of our fastest growing markets and affirms our commitment to deliver top-tier service and support in Spain and Latin America," said Alejandro Torres Padilla, Managing Director of OTRS Latin America. "It offers a user-friendly place for our Spanish speaking users to quickly access the information they need, and easily connect to other members of the OTRS community."

The news comes on the heels of two major OTRS announcements: the release of OTRS Help Desk 3.0, and the launch of OTRS OnDemand. Featuring a brand new Ajax-powered interface, OTRS Help Desk 3.0 dispatches help tickets 30 percent faster, under the most demanding usage scenarios. The cloud-based OTRS OnDemand provides the ultimate in help desk efficiency, freedom, and flexibility.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.