OTRS Launches Worldwide Partner Program

Certification Program Extends Reach of OTRS Services in Key Markets around the Globe

May 13, 2010 -- OTRS (www.otrs.com), the world's leading provider of open source IT Service Management (ITSM) and Help Desk solutions, today announced the launching of a worldwide partner program and major push in global markets. The company aims to build a network of certified ITSM integration partners in APAC and EMEA by the end of 2010. The move follows a previously announced 76.5 percent growth in global sales, and a major expansion of its North American and Latin American operations.

"We are seeing a tremendous upsurge in demand for our open source service desk products, together with a flood of partner queries," said André Mindermann, CEO of OTRS. "Our Partner Program features training and certification, as all our partners must meet high technical standards of sales and service support before they can be called «OTRS Certified» partners."

OTRS system integrator partners provide clients with high-value support and consulting services including design, implementation and configuration of IT Services Management and Help Desk solutions. A comprehensive certification program assures that OTRS customers receive high quality service, regardless of which partner they choose. Firms interested in becoming certified OTRS integration partners can find more information and apply at www.otrs.com/en/partners/partner-program/or contact our Partner Management Team by email: partners@otrs.com

All product and company names herein may be trademarks of their registered owners.

About OTRS

OTRS is the world's leading provider of open source Service Desk solutions, available in 27 languages and used by over 80,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). Founded in Germany in 2003, OTRS has offices in Europe and South America, as well as its North America headquarters in Cupertino, California. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services.

The core OTRS product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit www.otrs.com.

All product and company names herein may be trademarks of their registered owners.