With this announcement OTRS OnDemand establishes itself as a strong contender in Software-as-a-Service (SaaS) help desk solutions, able to withstand even the most demanding usage scenarios. Users from organizations around the world have created more than 50,000 tickets in the system. 45% of companies using OTRS OnDemand are European (the largest share from Germany at 14%); 25% are from North America; 11% each from Asia and Latin America; and 2% from Africa.

OTRS OnDemand, launched Oct. 2010, includes pre-configured set up options to use for a wide-range of business processes such as internal IT or call center. The SaaS solution offers the full flexibility and configuration options of OTRS Help Desk while reducing overhead time and expenses by operating in a cloud environment.

"We created OTRS OnDemand with the goal of offering a cost effective, enterprise strength help desk for smaller organizations at no risk. We're thrilled to see this expand globally to organizations of all sizes, for so much more than just a help desk", said Paul Salazar, General Manager of OTRS Inc.

Unique to OTRS OnDemand and solidifying OTRS' commitment to open source is a feature called Pack&Go. Pack&Go enables users anytime and without any further costs or obligation to OTRS, to export their data and the application and run OTRS immediately on their own infrastructure. OTRS gives customers the freedom to deploy their help desk software within their own infrastructure or to reduce costs and complexity by having it hosted by OTRS Group.

"Since OTRS' inception we have been committed to free access to our software by anyone," said André Mindermann, co-founder and CEO of OTRS. "People respond to that, obviously, as downloads of OTRS have surpassed 1M within the last 10 years. Seeing such a huge initial response to OTRS OnDemand strengthens the position that open source software is vital in organizations around the world."

OTRS OnDemand is available at http://www.otrsondemand.com/ as a 30-day free trial, after which the cost is $30 per month for a single agent, with scaled pricing for multiple agents.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.