The new scenarios tailor the cloud-based help desk to specific environments without compromising any of the versatility and configurability of the total OTRS platform. They are the first in a monthly series of additions to the library of prebuilt business scenarios in OTRS OnDemand.

The new Club Membership and Security Management scenarios for OTRS OnDemand are available for immediate deployment. OTRS OnDemand is available at http://www.otrsondemand.com/ as a 30-day free trial, after which the cost is $30 per month for a single agent, with scaled pricing for multiple agents. To try OTRS OnDemand, or to register for a free webinar, please visit http://www.otrsondemand.com/.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.