Winner of InfoWorld's 2010 Bossie Award for Best Open Source Networking Software, OTRS incorporates the ITIL service management specifications in a powerful, ready-made toolkit to enhance IT management systems with industry-standard processes, including problem, incident, and configuration management.

"Our webinar is open to anyone looking to improve their IT service management," said Paul Salazar, GM of OTRS USA. "In just 60 minutes, attendees will learn how to implement an advanced system that will improve service quality, enhance efficiency, and achieve higher customer satisfaction at a dramatically lower cost."

The webinar to showcase the new OTRS ITSM will take place on September 23, 2010, at 8 am PDT (11 am Eastern). Please register in advance at http://www.otrs.com/en/company/events/webinar-itil-processes-and-best-practices-with-otrs/.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.