In January 2011, the five-time league winning team VFL Borussia Mönchengladbach selected OTRS Help Desk to transparently manage all customer communications. OTRS handles both internal IT requests for over 150 employees, and service requests for BORUSSIA PARK, the team owned stadium with 54,000 visitor capacity.

"We typically handle 50-100 requests a day, but at peak times it can be up to 200 a day and our old, self-programmed system had reached its limit. OTRS Help Desk was selected for enhanced service, efficient data entry and better reporting and analytics," said Frank Fleissgarten, Head of Department IT. "Our service center achieved greater transparency and reduced time spent on customer inquiries. Plus OTRS' zero license fees provide us a significant cost savings."

OTRS is the world's leading provider of open source Help Desk and ITSM solutions. The OTRS product suite comprises a Help Desk, an ITIL® V3 compliant IT service management (ITSM) solution, and an associated iPhone App. Over 100,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 32 languages, enabling multi-national corporations to consolidate their service operations into a single, unified solution. OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com and www.otrsondemand.com.