"We are excited to welcome ASERCA and BanRegio to our growing list of Mexican clients, affirming the wisdom of our recent Latin American expansion," said Alejandro Torres Padilla, Managing Director of OTRS Latin America. "We are honored that these major organizations have selected OTRS Service Management solutions from a crowded field of competitors, and we look forward to working with them to set the gold standards of service for the people and businesses they serve."

OTRS open-source service management solutions enable organizations to provide outstanding service to their customers. The company recently released a free OTRS help desk app for iPhone and iPad, enabling clients of OTRS to manage customer services via their mobile phones, from anywhere in the world. The company's totally redesigned OTRS 3.0, now in beta, was released August 2nd.

About SAGRPA and ASERCA

The Ministry of Agriculture, Livestock, Rural Development, Fisheries and Food is a Federal Executive Branch, which has among its objectives, promoting the exercise of political support that can help make better use of comparative advantages of our agricultural sector, integrate the activities of rural production chains from the rest of the economy, and encourage the collaboration of producer organizations with programs and projects themselves, as well as the goals and objectives for the agricultural sector in the National Plan Development. Under the Law of Ministries and Departments of State issued in December 1958 under the administration of Adolfo Lopez Mateos, the first of the legal powers of the Ministry of Agriculture and Livestock is to: ?plan, promote and provide technical advice production agricultural, livestock, poultry, beekeeping and forestry in all its aspects.? For more information, please visit http://www.sagarpa.gob.mx/ and http://www.aserca.gob.mx/.

About BanRegio

Banco Regional de Monterrey, SA, BanRegio, was born as a commercial bank from the need for specialized assistance on February 14, 1994, and opened its operations to the public on September 7, 1994. BanRegio has its main strength in human resources, which combines people with extensive experience and professionalism in the financial sector with the dynamism and modernity of young professionals. Through them, BanRegio offers the range of financial products and services of modern banks with standard time service levels comparable to those of banks in leading countries. In addition, through personalized attention, it offers customers innovative bundled services. For more information, please visit www.banregio.com.

OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-compatible IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com.