The OTRS SolMan connector allows synchronization of transaction data between OTRS and the SAP Solution Manager. An important precondition is, that the deployed SAP Solution Manager is able to communicate via Web service.

While OTRS supports the Service Desk as a first point of contact for internal customers reporting inquiries and service requests, the SAP Solution Manager is typically used for SAP change management or for software or configuration changes. With the integration of the two systems, formerly manual processes can be automated. When a customer applies for a new SAP user account via OTRS, all needed information will be collected within OTRS and automatically transferred to SAP. The OTRS SolMan connector arranges the transfer of detected data via web service and generates a transaction within the SAP Solution Manager. This ensures increased visibility for the service desk and customer.

The OTRS SolMan connector is exclusively available for OTRS Service Subscription customers. For additional information and to determine whether your system meets all technical requirements, please contact us at: sales@otrs.com.

OTRS is the world's leading provider of open source Help Desk and ITSM solutions. The OTRS product suite comprises a Help Desk, an ITIL^® V3 compliant IT service management (ITSM) solution, and an associated iPhone App. Over 100,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 32 languages, enabling multi-national corporations to consolidate their service operations into a single, unified solution. OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service. Key customers include industry leaders such as NASA, Siemens, Nokia, Toshiba. For more information on OTRS products and services, please visit www.otrs.com and www.otrsondemand.com.