The OTRS SolMan connector allows synchronization of transaction data between OTRS and the SAP Solution Manager. An important precondition is, that the deployed SAP Solution Manager is able to communicate via Web service.
While OTRS supports the Service Desk as a first point of contact for internal customers reporting inquiries and service requests, the SAP Solution Manager is typically used for SAP change management or for software or configuration changes. With the integration of the two systems, formerly manual processes can be automated. When a customer applies for a new SAP user account via OTRS, all needed information will be collected within OTRS and automatically transferred to SAP. The OTRS SolMan connector arranges the transfer of detected data via web service and generates a transaction within the SAP Solution Manager. This ensures increased visibility for the service desk and customer.
The OTRS SolMan connector is exclusively available for OTRS Service Subscription customers. For additional information and to determine whether your system meets all technical requirements, please contact us at: email@example.com.
The OTRS Group is the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.
The OTRS product suite includes the OTRS Help Desk software and the ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.