Consulting
Better decisions due to qualified advice
One of the advantages of our open source solutions is that both software and the comprehensive documentation are freely available. Evaluate and test them in detail during a self assessment process.
As a typical start into product selection and introduction, we recommend our individual evaluation workshops, tailored to your professional, technical, time and commercial requirements.
Objectives & results
- Description of content-related, technical, time and economic project objectives
- Presentation of the functional principle of the software
- Comprehensive information on functional and technical requirements
- Conceptual design of processes and organizational structures
- Definition of role-based permission settings for differentiated access control
- Description of the scope of integration with your system landscape
- Identification of extensions necessary
- Platform & hardware recommendation
- Advice on application support or hosting service
- Outlining of further project planning in terms of content and time
- Assistance with planning, conceptual design, realization and operation
Integrated consulting approach
Benefit from the extended performance range of our partner network as you evaluate and implement our ITIL compliant IT service management solution OTRS::ITSM. Our software solutions provide optimal technical assistance and our partners have the expertise needed to model and implement ITIL compliant ITSM processes.