OTRS-

otrs AG

The IT requirements of your service and support departments may change for various reasons. They either result from daily practice and reflect the desired process of optimizing your service processes or they are a consequence of changing business processes and the necessity of adapting the IT system to the new requirements of your business operations.

Consequently, a good IT solution is highly flexible in terms of mapping and supporting the changing processes and facilitates the development of new individual functionalities.

This flexibility is innate to OTRS, which can comfortably be adapted to your new requirements at any time. Subsequent to the test stage, or on the basis of your test system, we will show you the not yet utilized potentials of your given or the current release and combine it with a functional benefit assessment for your individual application area.

• Identification of the optimization potential of your given release
• Evaluation of the advantages and functional delta compared to the new release as basis for deciding on the most sensible and profitable moment for an upgrade
• Efficiency increase in the IT that supports your service & support team
• Performance optimization
• Implementation of new process-related and structural requirements
• Integration with third party solutions
• Activation of best practice features deactivated by default
• Identification & specification of necessary individual extensions