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OTRS Inc. - The service management experts
Since 2003 ((otrs)) is well known for its efficient and successfull open-source (IT-) Service Management solutions. OTRS is today the world's most distributed non-sector specific open-source software solution for (IT-)Service Management and the management of service processes of any type.
40 employess located at Cupertino, Sillicon Valley, California (USA) as well as the german headquarter in Bad Homburg v.d.H. (near Frankfurt/Main, Germany), and a subsidiary in Straubing (near Regensburg, Germany) provide professional services to more than 350 global customers. The amount of royalty-free operated productive installations is much higher and amounts to 70.000 (2009).
OTRS Inc. is not only a software manufacturer but offers a comprehensive set of business support services over the whole application lifecycle. The service offering includes consulting, adoption, integration, implementation, training and enterprise support.
We serve customers of different sizes and sectors i.e SMB companies with few service agents as well as global operating groups with more that 10,000 users and millions of end customers that rely on OTRS and our high quality services. We also serve governmental organizations ranging from municipal entities up to supreme Federal authorities.
We help implementing the Service Management solution OTRS Service Desk as well as the ITIL-compatible IT-Service Management suite OTRS::ITSM within the shortest possible time which allows you to save valuable resources. The standard softwares' modular and open architecture allows to adopt OTRS with a minimum effort in order to meet your current and future needs.
As an open-source vendor we benefit from a major competitive advantage - the open-source projects' OTRS.org community. The project OTRS.org bundels informations and resources of more than 5,000 technical and functional community-members that are experts in their profession. They are all highly motivated to achieve one common purpose, enhancing OTRS by voluntary and gratuitous contributions. As source code owner ((otrs)) is coordinating the communities' activities and takes the responsibility for any strategic product management regarding the standard software as well as any custom developments.
Products & Services
Software | Consulting | Development | Support |
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SaaS | |||