Ivycorp

Flexible customer support via iPad and iPhone

As a young technology business and with its communication solution Ivytalk Ivycorp helps its customers to keep control of their group communication. However, having used an email alias to receive all customer requests and issues Ivycorps customer service often lost control and had to fight against chaos. With OTRS Help Desk requests can be tracked accurately now and thanks to OTRS iPhone and iPad apps the customer service is flexible as never before.

Ivycorp is a technology company based in Washington State, with offices in Seattle, San Francisco, and Los Angeles. With Ivytalk, the next generation in mobile messaging, Ivycorp enables its customers to channel and to synchronize their group communication via email, SMS, smartphone app, desktop widget or pager, so that everyone can be reached everywhere just in the manner that's best for them.

Quick Facts

Customer	Ivycorp
Web Site	https://www.ivytalk.com
Agents	6
Tickets	50/ month
OTRS in Service	since June 2011
OTRS Product	OTRS Help Desk

Solution

OTRS Help Desk replaced former email alias
OTRS iPhone/iPad Apps
Timely, great friendly and competent customer support
Easy integration and configuration

OTRS's excellent and timely customer service as well as their excellent feature set convinced us to use their solution. OTRS was very responsive during our assessment which included email and phone questions. We also benefit greatly from the depth of documentation, videos and webinars available from OTRS.

Mary Jesse, CEO and Founder of Ivycorp

Most admin and agent actions can be managed via either the iPad or iPhone, which I normally carry everywhere. It is not necessary to open, boot up, and login via my laptop to provide customers with great service and support.

Tony Billera, Head of Custer Operations at Ivycorp